FAQ

Here are some answers to the most common questions. If your question isn’t answered here, please feel free to email me.

ORDERS AND ORDERING

How long will it take to receive my order?

In-stock items are generally shipped within three business days. Custom products take an additional two weeks to create.

Unfortunately, due to shipping restrictions related to COVID-19, we cannot ship outside of the United States at this time.

How do you ship?

I ship via USPS First Class mail, with insurance and tracking. Shipping rates are based on total order amount, and are as follows:

Order amount First Class Priority Mail Express Mail
Up to $100 $6 $10 $25
$100-$150 $8 $12 $25
$150+ Free $12 $25

 

What about gift wrap? May I include a personal message?

All items are carefully packaged wIth tissue paper, gift box, and ribbon. I can also include a handwritten gift message if you email me the details.

What about returns and exchanges?

Returns and exchanges are accepted for non-custom pieces only within seven days of delivery. Refunds will be with the original method of payment, less return shipping. Buyer is responsible for return shipping.

If an item is a gift, it may be exchanged for an item of equal value within 30 days in its original condition. Buyer is responsible for new shipping costs.

Please contact me to work out any details.